Legal · Updated 2026-11-03
Refund Policy
Our products are downloadable files, so a refund cannot "return" the goods — but a purchase that did not work for you should not be your problem to keep. This is exactly how refunds work here.
The window
You can ask for a refund up to 14 calendar days after the date of purchase. After that, write to us anyway if something is wrong — a broken file two months later is still our bug, and we will still fix it or replace the product.
What we refund
- The file is defective or will not open, and we cannot give you a working copy.
- You were charged twice for the same product.
- The product is materially different from what its page described.
- You bought by honest mistake (wrong product, unintended checkout) and have not put the file to use — tell us plainly; we do not interrogate you.
How to ask — three steps
- Send one email, within the 14-day window, to support@pagekit.shop.
- Include three things: your order number, the email address used at checkout, and one line saying what happened.
- We answer within two business days. If the refund is approved, it is issued to the original payment method within ten business days; your bank or card provider may add its own delay on top.
What is not a refund case
A product that works and matches its description, but that you finished using. Reselling or redistributing the file does not end your licence obligations either — see the Terms of Sale.
Contact
Refunds and order problems: support@pagekit.shop. Anything else: hello@pagekit.shop.