Something went wrong? Start here.

1. The file never arrived

Payment went through, but there is no file to be seen: no download page, nothing in your email.

1. Check your spam and every folder for a message from pagekit.shop; the delivery email can land there.
2. Found nothing? Write to support@pagekit.shop with your order number and the email used at checkout.
3. We re-send your download within two business days; the purchase stays yours, it does not expire with a lost email.

2. The download link expired

You had the link, you came back for the file later, and now the link refuses to work.

1. Do not buy again: an expired link is not a lost purchase.
2. Write to support@pagekit.shop with your order number and, if you still have it, the email the link came in.
3. We issue a fresh link within two business days. Buyers keep their download; a link that dies does not take your money with it.

3. You paid and received nothing

Card charged (or charged twice) and no product, no confirmation, nothing.

1. If you were charged twice, say so in the first line: double charges are refunded in full, always.
2. Write to support@pagekit.shop with the amount, the date and the email used at checkout (the order number too, if any email arrived).
3. We answer within two business days with either your working download or your money back. Not with a form to fill in.

4. You want a refund

The product arrived, you saw it, and it is not what you need. Or it never worked at all.

1. Read the Refund Policy first: 14 days from purchase, three things in one email.
2. Send that email to support@pagekit.shop: order number, checkout email, one line of what happened.
3. Approved refunds go back to your original payment method within ten business days; your bank may add its own delay.

5. You cannot find who to write to

That one is on us, and it should never happen: every page of this site carries both addresses in its footer.

• Anything about a purchase, a download or money: support@pagekit.shop
• Everything else (questions, feedback, licensing for teams): hello@pagekit.shop
• Both arrive in the same inbox; if you are unsure, pick either, you cannot get it wrong.

A download that opens broken

Before writing: open it in a current PDF reader or your browser (a file opened mid-download can look broken even though it is fine. If it still fails, it is situation 3 or 4 above: write to support@pagekit.shop with what happens, any exact error message, and your device. A working file or your money back, within the same deadlines.